About me

With over 15 years’ experience in Service Delivery and ITIL-based process optimisation, I specialise in Vendor Management, Third-Party Risk Management (TPRM), and Contract Lifecycle Management (CLM). I’ve supported regulated organisations in designing and implementing scalable onboarding, risk reassessment, and performance compliance workflows, using platforms such as Decision Focus (GRC) and Agiloft (CLM).

How it works

1

Initial Contact

You share your challenges and requirements — we’ll arrange a discovery call or meeting.

2

In Person Meeting

We meet up in person to discuss details of the project.

3

Tailored Proposal

You receive a clear scope of work—whether you need a new onboarding model, SLA process, or ITIL-aligned service improvement.

4

Execution & Delivery

The optimisation project will be completed according to the agreed goals and sign off upon acceptance.

Practical Experience Across Vendor Management, CLM, and ITIL Service Delivery

I’ve worked with Xerox, PayPal, the National Lottery, and Fidelis Insurance Group—bringing clarity and structure to third-party onboarding, contract governance, and service delivery. My experience spans CLM platform implementations (Agiloft), onboarding and risk classification workflows (Decision Focus), and audit-aligned process design grounded in ITIL best practices.

I focus on building sustainable, value-driven processes that reduce risk, support compliance, and integrate seamlessly into business operations.

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Trustworthy and Reliable Consultant

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Professional Services

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Responsibility with Affordable Prices

Frequently Asked Questions

Will I receive a response within 24 hours?

Yes, absolutely! My commitment is to get back to you promptly within 24 hours from the time of your inquiry. Your time is valuable, and I strive to provide swift and efficient communication.

What is your hourly rate, and do you have a job minimum?

My hourly rate is competitive, reflecting the services I offer. I do not have a job minimum. For detailed pricing information, please reach out directly. I ensure transparent and fair estimates tailored to your specific project needs.

Can I expect multiple estimates for my project?

Certainly! I believe in empowering our customers with options. You can expect to receive multiple estimates, each outlining different approaches and costs for your project. This way, you have the flexibility to choose the solution that best aligns with your preferences and budget.

Is the price guaranteed?

Absolutely! I take pride in the quality of my work, and the agreed price is the agreed price. If I take longer to complete the work, the price stays the same, there will be no additional cost.

Do you provide after-care?

I will indeed! I will provide 3 hours of free after-care where you can contact me with post-service queries.

Testimonials